We build the plumbing that runs behind a business. Systems talking to each other, a phone line that answers itself, a CRM that stops leaking leads, video that ships weekly instead of quarterly, and software built in days rather than quarters. Six specialists, each one deep in a single area rather than one generalist pretending to cover all of it.

Per project, quoted after a scoping call. We won't give you an hourly number over email because we don't yet know whether your problem is a two day fix or a six week rebuild, and a guess that's wrong in either direction costs one of us money. Most engagements split into a build fee and, if the system needs babysitting, a monthly figure for keeping it alive. You see both before you commit.

You do. Accounts sit in your name, code sits in your repository, workflows sit in your workspace. We're not interested in holding your business hostage through a login. If you fire us tomorrow, everything we made keeps running and you can hand it to anyone.

Depends entirely on how many systems have to agree with each other. A single integration between two tools that both have decent APIs is fast. A CRM migration with eight years of messy contact history and custom fields nobody documented is not. We give you a date range in the scope, and if we're going to miss it you'll hear that from us before you have to ask.

Things break. APIs change without warning, someone renames a form field, a credential expires at 2am. That's normal, and pretending otherwise is how agencies end up ghosting clients. We cover defects in what we built for an agreed window at no cost. Beyond that, ongoing monitoring and fixes sit under a maintenance agreement, and we'll tell you honestly whether your build even needs one. Some don't.

No. You need to be able to describe what annoys you. "Every lead that comes in from Facebook has to be typed into three places by hand and my receptionist hates it" is a perfect brief. We handle the translation into whatever it takes.

It will, occasionally. The question is what the system does next. We design for failure first: confidence thresholds, a human review step where the cost of being wrong is high, alerts when something looks off, and a log you can read afterward. If a vendor tells you their AI won't make mistakes, they haven't run one in production.

No. We use business tier API access, not consumer chat apps, which means your data isn't used for model training. We'll tell you exactly which providers touch which data before we build, and where you'd rather nothing left your own servers, we'll say whether that's possible and what it costs. Some clients have a hard rule about this. That's fine, we design around it.

Usually, yes, and we'd rather do that than sell you a rip and replace. Ripping out working software is expensive and it makes your team hate the project. Bring us your stack, however ugly, and we'll tell you what stays.

No, and be suspicious of anyone who says they are. Model tokens, phone minutes, SMS, platform subscriptions: those bills go to accounts in your name so you can see them and cancel them. We'll estimate the monthly running cost during scoping so there's no surprise on invoice one.

Please do. Pick the process that makes you sigh the most and let us do that one first. You get a working thing and a much better sense of whether you want to work with us, and we get to learn how your business actually operates before touching anything important.

Access, a decision maker, and about an hour of someone's honest time. The honest hour matters most. The gap between how a process is documented and how it actually runs is where projects die, and the person who knows the real version is usually not the person who signed the contract.

Yes.

Then we hand it over properly. Documentation, credentials, a walkthrough with whoever you've hired, and a window where they can ask us questions. We'd rather be the agency you left on good terms and call again in two years.